Privacy Policy

Effective Date: July 6, 2026

Welcome to customisegift.online ("we," "our," "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

By using https://customisegift.online/, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address
  • State, City, Postal Code

Order Details

  • Personalized Text Submitted by You
  • Uploaded Photos or Images for Custom Products

Payment Information

For your security, we do not store your debit card, credit card, UPI PIN, CVV, or banking passwords. Payments are processed securely through trusted third-party payment providers.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Create personalized products according to your customization
  • Deliver products to your shipping address
  • Provide customer support
  • Respond to inquiries and complaints
  • Send order confirmations and shipping updates
  • Improve our website, products, and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations

3. Personalized Product Information

Our business specializes in personalized photo frames and custom gifts.

The photos, text, and design details you upload are used solely for producing your personalized order. Please ensure that all uploaded content is accurate before placing your order.

4. Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember your preferences
  • Analyze website traffic
  • Enhance your shopping experience
  • Support marketing and advertising activities

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Analytics

We may use analytics tools to understand website performance and customer behavior. These tools help us improve user experience, product offerings, and website functionality.

6. Marketing Communications

If you choose to subscribe to our newsletter or promotional updates, we may send you:

  • New product announcements
  • Promotional offers
  • Discounts
  • Seasonal campaigns
  • Store updates

You may unsubscribe at any time by following the unsubscribe instructions included in our emails.

7. Sharing of Information

We do not sell or rent your personal information.

We may share limited information only with trusted service providers, including:

  • Payment processors
  • Shipping and courier partners
  • Website hosting providers
  • Analytics providers
  • Customer support platforms

These partners are required to protect your information and use it only for providing their services.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Maintain business records
  • Meet legal and regulatory requirements
  • Resolve disputes

10. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information where legally permitted
  • Withdraw marketing consent
  • Contact us regarding your privacy concerns

11. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so appropriate action can be taken.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. The updated version will be published on this page with the revised effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Website: customisegift.online
Email: shatrudhan030@gmail.com
Business Location: Bihar, India

We will make reasonable efforts to respond to your inquiry as promptly as possible.

Thank You

Thank you for choosing customisegift.online. We value your trust and are committed to protecting your privacy while providing a secure and enjoyable shopping experience.